Your first sign-in

When someone in your clinic creates your user account, Meddesk generates a temporary password for it. They see this password only once, at the moment they create the account, and pass it on to you. The same happens if they reset your password later.

A temporary password only gets you as far as one screen: straight after you sign in with it, Meddesk asks you to replace it. Until you do, you can’t open anything else.

Steps

1. Sign in with your email address and the temporary password.
2. You arrive at Set a new password. The note You can’t use the app until this is done. reminds you that every other page is locked for now.
3. In Temporary password, type the temporary password again.
4. In New password, type the password you want to use from now on. It must be at least 8 characters long.
5. Type it again in Confirm new password.
6. Select Update password.

You see Password changed. and the Dashboard opens. You stay signed in.

Note

If your clinic requires two-factor authentication, Meddesk asks you to set it up next. See Two-factor authentication.

Problems you might see

Message	What it means
Current password is incorrect	The temporary password you typed doesn’t match. Check it with the person who gave it to you.
Password must be at least 8 characters long	Choose a longer new password.
New password and confirmation do not match	The two new-password boxes are different. Type them again.

If you lost the temporary password, ask the person who manages staff access to reset your password. That gives you a new temporary password.