Forgot your password

If you can’t remember your password, you can set a new one yourself using a link sent to your email address.

Request a reset link

1. On the sign-in page, under the form, select Reset your password (next to Having trouble?).
2. Type the Email on your account.
3. Complete the security check if one is shown. Send reset link becomes available once it’s solved.
4. Select Send reset link.

You see Check your email. For privacy, Meddesk shows this same message whether or not the email address belongs to an account, so the page never reveals who has an account.

Didn’t get the email?

• Check your spam or junk folder.
• Make sure you typed the email address on your staff profile. Select try another email to go back and correct it.
• If you request another link while an earlier one is still valid, Meddesk doesn’t send a second email. Use the link you already have.
• Your clinic can switch password-reset emails off in Email settings. If they are off, no email is sent. Ask the person who manages staff access to reset your password for you instead.

Set your new password

1. Open the email and select the link. Meddesk shows Checking your link for a moment.
2. On Set a new password, type your New password (at least 8 characters).
3. Type it again in Confirm password.
4. Select Reset password.

You see Password updated. Select Continue to sign in and sign in with your new password.

If the link doesn’t work

If you see This link is no longer valid, the link has expired or has already been used. Links stay valid for a limited time, 24 hours unless the Meddesk platform has set a different time for your clinic. Select Request a new link to start again.